Our purpose
To promote opportunity and independence for all through
modern, customer-focused services.
Our aims:
- to ensure the best start for all children and
end child poverty in 20 years
- to promote work as the best form of welfare for
people of working age, whilst protecting the position of those
in greatest need
- combat poverty and promote security and independence
in retirement for today's and tomorrow's pensioners
- improve rights and opportunities for disabled
people in a fair and inclusive society
- modernise welfare delivery so as to improve the
accessibility, accuracy and value for money of services to customers,
including employers.
To see how we are performing against the targets
for achieving our aims, see Public Service Agreement and Service
Delivery Agreement.
Our organisation
Our main customer groups are:
- children
- people of working age
- pensioners
- disabled people and their carers - who are also
part of each main group.
We design and monitor our strategies through two
client groups for:
- Jobcentre
Plus - helping people of working age to find work and get
any benefits they are entitled to, and offering a dedicated service
to employers to fill their vacancies quickly and effectively
- The
Pension Service - providing services and support for pensioners
and people looking into pensions and retirement
- The Child
Support Agency - administering the Child Support scheme
- The
Appeals Service - providing an independent tribunal body for
hearing appeals
- Debt Management - delivering
debt management and recovery systems.
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Department for Work and Pensions
Correspondence Unit
Room 540
The Adelphi
1-11 John Adam Street
London
WC2N 6HT
DWP Public Enquiry Office.
Tel: 020 7712 2171
(9.00am-5.00pm Monday-Friday)
Fax: 020 7712 2386
W: www.dwp.gov.uk
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